Careers

Hawaii National Guard Credit Union/Aloha Pacific Federal Credit Union is the premier service-oriented credit union in Hawaii with a family-oriented environment. We focus on long-term relationships with our employees and our members.

Benefits

Hawaii National Guard CU/Aloha Pacific FCU offers a highly competitive benefits package* that includes:

  • Paid medical, vision & drug insurance (HMSA & Kaiser plans)
  • Paid employee dental insurance (HDS)
  • 12 paid holidays (13 on election years) for APFCU staff
  • 401k plan; and 200% employer match on first 5% of pay
  • Paid time off
  • Company-paid life insurance / optional long-term disability insurance
  • Transportation / parking subsidies 
  • Healthcare and dependent care spending accounts
  • Leadership / management development  opportunities

*Benefits effective after applicable wait periods

Available Positions

Thank you for your interest in a career with Hawaii National Guard Credit Union/Aloha Pacific Federal Credit Union. Currently, positions are available with Aloha Pacific FCU.
Please submit resume/inquires/application to careers@alohapacific.com

Member Support Representative, Full-time

Department: Member Support Center

Location: Kaimuki Plaza

Job Summary: Perform branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures. (Account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Responsible for establishing new member accounts, sell and service credit union products for phone-in members and providing excellent service. Minimum Qualifications: Maintain a working knowledge of the policies and procedures for credit union accounts, services and products. Call center experience highly preferred. Required to be flexible with Monday through Saturday operation. Must have a minimum of one (1) year experience in sales or front-line customer service position and one year of cumulative cash handling experience.

Regional Teller, Full-time

Department: Sales

Location: East Region

Job Summary: Perform branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures. (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detailed-oriented and high standard of confidentiality/work ethics. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year of cumulative cash handling experience.

Member Relations Specialist, Full-time

Department: Sales

Location: Kaimuki and Main branches, OTS Employees FCU and Kekaha (Kauai) FCU

Job Summary: Responsible for providing members the highest level of service, assisting them with new accounts and loans, cross selling of products and services, completing teller transactions and branch operational tasks. Assist in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrate commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments. Minimum Qualifications: Must have detailed-oriented and high standard of confidentiality/work ethics. Must have a minimum of two (2) years experience in sales or front-line customer service position and one year of cumulative cash handling experience. Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting.

Mortgage Loan Officer, Full-time

Department: Mortgage Lending

Location: Varies and Flexible with Branches

Job Summary: To interview and counsel members about mortgage loans and to take mortgage loan applications. To establish and maintain business relationships with members, and to guide and follow their mortgage loans from application through loan closing. To build and maintain referral relationships with branches, realtors, builders and other sources of mortgage referral business. Minimum Qualifications: Bachelor’s degree (B.A.) from four-year college or university; or five years lending experience and/or training; or equivalent combination of education and experience required. Must have a thorough knowledge of lending in accordance with State and Federal regulations.

Indirect Lending Specialist, Full-time

Department: Lending-Consumer

Location: Main branch

Job Summary: Responsible for assisting in the execution and administration of an indirect loan program within established policies, guidelines, budget and performance goals in support of the credit union’s strategic and business objectives. Maintain positive client and vendor relationships and operational support of indirect loan programs. Promote credit union products, services and business philosophies to establish a top-of-mind presence and recognition as a primary financial institution. Model a sales and service culture that strives toward “Building Lasting Relationships” through service excellence, technical expertise, professionalism and personal integrity. Minimum Qualifications: Bachelor’s degree (B.A.) from a four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. Must have a thorough knowledge of lending in accordance with State and Federal regulations.

Teller, Full-time

Department: Sales

Location: Main and Waimalu branches, and Kekaha (Kauai) FCU

Job Summary: Perform branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures. (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detailed-oriented and high standard of confidentiality/work ethics. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year of cumulative cash handling experience.

Member Relations Officer, Full-time

Department: Sales

Location: Kekaha (Kauai) FCU

Job Summary: Responsible for the direct supervision of the day-to-day member relations activities of the branch: opening new accounts, processing loan applications, completing loan signings, and account servicing tasks. Along with branch management team create branch sales strategies, implement plans, and measure progress to ensure the branch stays on target to achieve its annual growth, profitability, and member service goals. Create individual daily, weekly, and monthly sales plans in order to meet or exceed individual sales goals. Provide members with the highest level of member service, conducting member meetings and utilize consultative selling techniques to uncover members’ needs, offering them credit union products and services to meet their needs. Trains, supports and coaches staff in sales and service and lending processes and procedures to achieve both branch and individual performance goals and to develop skills in product knowledge, sales, and member service. Work closely with the branch management team on SEG development, growth, and servicing. Minimum Qualifications: College degree (4-year); or three years related experience and/or training; or equivalent combination of education and experience. One year loan underwriting experience required. Knowledge in the use of word processing and spreadsheet programs. Excellent communication skills. NMLS License required.

Branch Manager, Full-time

Department: Sales

Location: Kekaha (Kauai) FCU

Job Summary: Responsible for the profitability, administration and supervision of branch sales and operations within established policies and guidelines. Create and foster a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism. Lead and develop branch personnel to achieve sales goals and service level standards. Generate defined reports to track actual performance to defined sales and services goals, member satisfaction and new business development. Manages staff to ensure all branch operations are implemented according to company standards, policies and guidelines. Minimum Qualifications: Bachelor’s degree from a four-year college or university; five (5) years related experience and/or training; or equivalent combination of education and experience. Supervisory experience required. Two years underwriting experience required. NMLS License required. Valid Hawai’i Driver’s License required and access to a motor vehicle.

Aloha Pacific Federal Credit Union is an Equal Employment Opportunity Employer.

We at Aloha Pacific Federal Credit Union strive for achievement of a diverse, dynamic and engaged team.

It is the policy of APFCU to provide equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, sexual orientation, disability, medical condition, marital status, age or any other considerations made unlawful by federal or state law.

Apply Today

We are looking for talented, energetic and service-oriented individuals who are interested in joining our credit union family. We strive to offer a competitive benefits package that will enable our team members and their families to achieve a positive work/life balance. We pride ourselves on investing more than 80 paid hours of classroom training with our training specialists and continued on-the-job training in an interactive learning environment.

If you are interested in any of our available positions, please apply in person or mail a completed Employment Application to:

Aloha Pacific FCU
Attn: Human Resources
832 South Hotel Street
Honolulu, HI 96813

Please be sure to indicate the position you are applying for.

For more information, please contact our Human Resources at careers@alohapacific.com, or call (808) 539-0144.