Careers

Hawaii National Guard Credit Union is the premier service-oriented credit union in Hawaii with a family-oriented environment. We focus on long-term relationships with our employees and our members.

Our Mission

To build lasting relationships through excellence.

Our Vision

To be our members' trusted source of financial advice and solutions.


 
Benefits

Hawaii National Guard CU/Aloha Pacific FCU offers a highly competitive benefits package* that includes:

  • Paid medical, vision & drug insurance (HMSA & Kaiser plans)
  • Paid employee dental insurance (HDS)
  • 12 paid holidays (13 on election years) for APFCU staff
  • 401k plan; and 200% employer match on first 5% of pay
  • Paid time off
  • Company-paid life insurance / optional long-term disability insurance
  • Transportation / parking subsidies 
  • Healthcare and dependent care spending accounts
  • Leadership / management development  opportunities

Benefits effective after applicable wait periods

Staff at Best Places to Work 2019
Available Positions

Thank you for your interest in a career with Hawaii National Guard Credit Union. 
Please submit application and resume to careers@alohapacific.com or click on the Apply Online button below.

Call Center Representative, Full-time

Department: Call Center

Location: Kaimuki Business Plaza

Job Summary: Responsible for establishing new member accounts, selling and servicing credit union products, and providing excellent service for phone-in members. Performs Call Center responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Requires one-year certificate from college or technical school; or three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience. Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. Six (6) months or more in a call center environment highly preferred. Experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Director of Information Technology, Full-time

Department: IT

Location: Kaimuki Business Plaza

Job Summary: Responsible for directing the planning, development, procurement, implementation, and maintenance of all Credit Union information technology products and services. Formulating and administering IT strategies, policies, procedures, goals, and objectives. Develops IT services and solutions to effectively meet the future needs of Credit Union users. Ensures that IT services are seamless, transparent, and effectively delivered, and that problems are promptly resolved. Coordinates IT activities with other departments, and shares information with assigned boards and committees. Supervises and appraises the activities of subordinate Managers and ensures the cost-effective use of Credit Union resources Minimum Qualifications: Requires a bachelor's degree (BA/BS) from a four-year college or university; or five (5) years related experience and/or training and five (5) years management experience; or equivalent combination of education and experience to effectively perform job responsibilities. Financial industry experience highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Member Relations Specialist, Full-time

Department: Branch

Location: Kahului, Kaimuki, Main and Waimalu

Job Summary: Responsible for providing members the highest level of service, assisting them with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments. Minimum Qualifications: Must have detailed-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of two (2) years related experience and/or training. Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Member Relations Officer, Full-time

Department: Branch

Location: Kaimuki and Waimalu

Job Summary: Responsible for the direct supervision of the day-to-day member relations activities of the branch: opening new accounts, processing loan applications, completing loan signings, and account servicing tasks. Along with branch management team, creates branch sales strategies, implements plans, and measures progress to ensure the branch stays on target to achieve its annual growth, profitability, and member service goals. Creates individual daily, weekly, and monthly sales plans to meet or exceed individual sales goals. Provides members with the highest level of member service, conducts member meetings and utilizes consultative selling techniques to uncover members’ needs, offering them credit union products and services to meet their needs. Trains, supports and coaches staff in sales and service and lending processes and procedures to achieve both branch and individual performance goals and to develop skills in product knowledge, sales, and member service; supports staff in all aspects of day-to-day branch operations. Works closely with the branch management team on SEG development, growth, and servicing. Minimum Qualifications: Bachelor’s degree (BA/BS) from four-year college or university; three (3) years related experience and/or training; or equivalent combination of education and experience. One (1) year loan underwriting experience required. Knowledge in the use of word processing and spreadsheet programs. NMLS (Nationwide Mortgage Licensing System and Registry) License required. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Mortgage Loan Officer, Full-time

Department: Mortgage Lending

Location: Varies and Flexible with Branches

Job Summary: Interviews and counsels members about mortgage loans and accepts mortgage loan applications. Establishes and maintains business relationships with members and guides and follows their mortgage loans from application through loan closing. Builds and maintains referral relationships with branches, realtors, builders and other sources of mortgage referral business. Minimum Qualifications: Bachelor’s degree (BA/BS) from a four-year college or university; or five (5) years lending experience and/or training; or equivalent combination of education and experience required. Must have a thorough knowledge of lending in accordance with State and Federal regulations. Nationwide Mortgage Licensing System & Registry (NMLS) License or Registration required. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Regional Teller, Full-time

Department: Branch

Location: East Region

Job Summary: Performs relief teller services at various branches not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detail-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash-handling experience. Valid Driver's License and access to a motor vehicle required. Teller experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Teller, Full-time

Department: Branch

Location: Kaimuki, Main and Kahului, Maui

Job Summary: Performs branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detail-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash-handling experience. Teller experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Vice-President, Controller, Full-time

Department: Accounting

Location: Kaimuki Business Plaza

Job Summary: Responsible for directing, coordinating, maintaining, and controlling the accounting process in order to fairly state the financial position of the Credit Union. Responsible for accounting for Credit Union assets and liabilities. Manages the Credit Union's financial record keeping. Prepares financial reports for internal and public use. Oversees budgeting, cost accounting, general ledger, accounts payable, fixed asset, accounts receivable, branch statistical reporting, ATM balancing, accounting information systems, and other related areas. Monitors department policies and procedures and implements improvements. Ensures that accounting activities are in accordance with GAAP. Ensures that the Accounting Department supports the overall goals of the Credit Union and that accounting services are delivered professionally and efficiently. Minimum Qualifications: Bachelor’s degree (BA/BS) in Accounting, Finance, Business Administration, or equivalent from an accredited four-year college or university. Minimum five (5) years financial institution or related experience. Must have a CPA license. Must be familiar with all areas of operations within the Accounting Department and have a strong working knowledge of the Credit Union’s accounting policies and procedures. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Aloha Pacific Federal Credit Union is an Equal Employment Opportunity Employer.

We at Aloha Pacific Federal Credit Union strive for achievement of a diverse, dynamic and engaged team.

It is the policy of APFCU to provide equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, sexual orientation, disability, medical condition, marital status, age or any other considerations made unlawful by federal or state law.

Apply Today

We are looking for talented, energetic and service-oriented individuals who are interested in joining our credit union family. We strive to offer a competitive benefits package that will enable our team members and their families to achieve a positive work/life balance.

We pride ourselves on investing more than 80 paid hours of classroom training with our training specialists and continued on-the-job training in an interactive learning environment.

Apply Online

Staff at the Honolulu City Lights Parade

You may also complete an Employment Application to apply in person or mail to the address below. Please attach a resume. Be sure to indicate the position you are applying for.

Aloha Pacific FCU
Attn: Human Resources
832 South Hotel Street
Honolulu, HI 96813

For more information, please contact Human Resources at careers@alohapacific.com, or call (808) 539-0150.