Careers

Hawaii National Guard Credit Union/Aloha Pacific Federal Credit Union is the premier service-oriented credit union in Hawaii with a family-oriented environment. We focus on long-term relationships with our employees and our members.

Benefits

Hawaii National Guard CU/Aloha Pacific FCU offers a highly competitive benefits package* that includes:

  • Paid medical, vision & drug insurance (HMSA & Kaiser plans)
  • Paid employee dental insurance (HDS)
  • 12 paid holidays (13 on election years) for APFCU staff
  • 401k plan; and 200% employer match on first 5% of pay
  • Paid time off
  • Company-paid life insurance / optional long-term disability insurance
  • Transportation / parking subsidies 
  • Healthcare and dependent care spending accounts
  • Leadership / management development  opportunities

*Benefits effective after applicable wait periods

Available Positions

Thank you for your interest in a career with Hawaii National Guard Credit Union/Aloha Pacific Federal Credit Union. Currently, positions are available with Aloha Pacific FCU.
Please submit resume/inquires/application to careers@alohapacific.com

Mortgage Servicing Administrative Assistant, Full-time

Department: Mortgage Lending – Servicing

Location: Kaimuki Business Plaza

Job Summary: Perform administrative tasks to support the mortgage loan servicing staff. Duties include reconciling additions and disbursements of escrow impound accounts; processing payoff requests & transactions; and reviewing loan documents for accuracy and completeness. Responsible for prompt responses to high volume phone calls to insurance agents and borrowers to obtain updated insurance policies and take initiative to follow-up timely and professionally. Ideal candidates should have a minimum 2 years of related work experience with knowledge of industry concepts, regulations, and procedures. Must have detailed-oriented and high standard of confidentiality/work ethics.

Member Support Representative, Full-time

Department: Member Support

Location: Kaimuki Plaza

Job Summary: Perform branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures. (Account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Responsible for establishing new member accounts, sell and service credit union products for phone-in members and providing excellent service. Maintain a working knowledge of the policies and procedures for credit union accounts, services and products. Call center experience highly preferred. Required to be flexible with Monday through Saturday operation. Must have a minimum of one year experience in sales or front-line customer service position and one year of cumulative cash handling experience.

Teller, Full-time

Department: Sales and Marketing

Location: (1) Fort Street, (2) Main, (2) Kailua

Job Summary: Perform branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures. (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Must have detailed-oriented and high standard of confidentiality/work ethics. Must have a minimum of one year experience in sales or front-line customer service position and one year of cumulative cash handling experience

Infrastructure Support Specialist, Full-time

Department: Information Technology

Location: Kaimuki Business Plaza

Job Summary: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provides day to day operational support for existing infrastructure services and users of those services, and project based work leading to the development and deployment of new infrastructure services. Requires a bachelor’s degree in Information Technology Management or related discipline or equivalent and 1 year of experience in end-user support and desktop deployment highly preferred.

Director of Information Technology, Full-time

Department: Information Technology

Location: Kaimuki Business Plaza

Job Summary: Responsible for directing the planning, development, procurement, implementation, and maintenance of all Credit Union information technology products and services. Formulating and administering IT strategies, policies, procedures, goals, and objectives, including a high emphasis on key risk areas such as information security and other internal or external threats. Works closely with Information Security Officer (ISO) to ensure adequate system monitoring for security purposes are in place. Protect the Credit Union against IT risks, including unauthorized access to information, data integrity problems, loss of processing capability, etc. Develops IT services and solutions to effectively meet the future needs of Credit Union users. Ensures that IT services are seamless, transparent, and effectively delivered, and that problems are promptly resolved. Ensures applications, databases, programming, system maintenance and administration of the credit union core systems are properly up to industry and service standards. Coordinates IT activities with other departments, and shares information with assigned boards and committees. Supervises and appraises the activities of subordinate Managers and ensures the cost-effective use of Credit Union resources. Bachelor's degree (B.A.) from a four-year college or university; or five years related experience and/or training and five year of Management experience; or equivalent combination of education and experience to effectively perform job responsibilities. Executive Management and Financial industry experience highly preferred.

Mortgage Loan Officer, Full-time

Department: Mortgage Lending

Location: Varies and Flexible with Branches

Job Summary: To interview and counsel members about mortgage loans and to take mortgage loan applications. To establish and maintain business relationships with members, and to guide and follow their mortgage loans from application through loan closing. To build and maintain referral relationships with branches, realtors, builders and other sources of mortgage referral business. Bachelor’s degree (B.A.) from four-year college or university; or five years lending experience and/or training; or equivalent combination of education and experience required. Must have a thorough knowledge of lending in accordance with State and Federal regulations.

Resource Development Analyst, Full-time

Department: Resource Development

Location: 846 South Hotel Street

Job Summary: Facilitator for procedures, state and federal regulations governing credit unions and data processing system as it relates to branch operations and member servicing, new employee orientation and other applicable employee training. Keep abreast of credit union products, services, and procedures in order to train new and existing employees. Keep abreast of federal and state regulations governing credit unions and their practices. Ability to navigate, input, research, and amend pertinent information in the applicable data system(s). Create, maintain, revise and disseminate Standard Operations Procedures (SOP). Research and recommend Operational Procedures to streamline processes within the branches and/or support departments. Designs and/or incorporates training materials such as: manuals, procedures, presentations, videos, on-line training, and/or training programs to facilitate the developmental objectives of the credit union. Analyzes and proposes, implements training needs for new employees and current staff, selecting appropriate methods of training: new employee orientation, specific departmental training, product knowledge, regulations/compliance, personal computer applications, cross-selling, sales techniques and service skills. Maintain training records for each employee in the credit union. Provides clarification and guidance based on Standard Operations Procedures to all APFCU employees and management. Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Human Resources Administrator, Full-time

Department: Human Resources

Location: 846 South Hotel Street

Job Summary: This position is responsible for assisting with administration of the day-to-day operations of the human resources function and responsibilities, and for helping with the implementation of services, policies, programs, and activities to support the Company’s needs. Bachelor’s degree in Human Resource Management or a related field. Three (3) years experience in Human Resources field.

Member Relations Specialist, Full-time

Department: Sales and Marketing

Location: Kailua

Job Summary: Responsible for providing members the highest level of service, assisting them with new accounts and loans, cross selling of products and services, completing teller transactions and branch operational tasks. Assist in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrate commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments. Must have detailed-oriented and high standard of confidentiality/work ethics. Must have a minimum of two (2) years experience in sales or front-line customer service position and one year of cumulative cash handling experience. Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting.

Aloha Pacific Federal Credit Union is an Equal Employment Opportunity Employer.

We at Aloha Pacific Federal Credit Union strive for achievement of a diverse, dynamic and engaged team.

It is the policy of APFCU to provide equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, sexual orientation, disability, medical condition, marital status, age or any other considerations made unlawful by federal or state law.

Apply Today

We are looking for talented, energetic and service-oriented individuals who are interested in joining our credit union family. We strive to offer a competitive benefits package that will enable our team members and their families to achieve a positive work/life balance. We pride ourselves on investing more than 80 paid hours of classroom training with our training specialists and continued on-the-job training in an interactive learning environment.

If you are interested in any of our available positions, please apply in person or mail a completed Employment Application to:

Aloha Pacific FCU
Attn: Human Resources
832 South Hotel Street
Honolulu, HI 96813

Please be sure to indicate the position you are applying for.

For more information, please contact our Human Resources at careers@alohapacific.com, or call (808) 539-0144.